Cancellation & Refund Policy

1. Client Services: Cancellation & Refunds

For custom development, design, and consulting engagements, we offer refunds under the following circumstances:

• Project cancellation before development begins: 100% refund
• Project cancellation during initial design phase: 70% refund
• Project cancellation during development: Prorated refund based on work completed

2. Digital Products & Subscriptions

For self-serve digital products and SaaS plans operated by us (including Denshees):

• Within 7 days of purchase: full refund, if less than 10% of the included usage allowance has been consumed
• Technical failure: if the service could not be delivered or is unusable due to a fault on our side and we cannot resolve it, a full refund is issued regardless of usage
• Duplicate or incorrect charge: refunded in full as soon as it is verified
• Recurring subscriptions: can be cancelled at any time from account settings. Cancellation stops future renewals; the current billing period remains active until it ends and is not refunded on a pro-rata basis
• Unused credits or allowances on one-time purchases do not expire but are not exchangeable for cash

3. Non-Refundable Items

The following are non-refundable:

• Completed and delivered work
• Third-party services or licenses purchased for the project
• Custom development work that has been approved and implemented
• Usage you have already used up, such as emails already sent or AI drafts already generated
• Accounts terminated by us for a breach of our Terms and Conditions

4. How to Request a Refund

1. Email us at contact@webease.tech from your registered email address
2. Include your payment reference or order ID, and the reason for the request
3. Allow up to 7 business days for review
4. Approved refunds are processed within 5–7 business days to the original payment method

Your bank or card issuer may take an additional 5–10 business days to reflect the credit in your account. Refunds are always returned to the original payment method; we cannot refund to a different account.

5. Dispute Resolution

In case of disputes, we commit to fair resolution through discussion and mediation. If necessary, we may involve a third-party arbitrator. Any unresolved dispute is subject to the jurisdiction of the courts at Jaipur, Rajasthan.

6. Contact

Email: contact@webease.tech

Phone: +91 63784 36255